Maintenance

Kamino Retail Platform maintenance

Dear Kamino Retail Platform users,

Please be advised that our platform will undergo scheduled maintenance on 18/03/2026 from 12:30 to 2:00PM (CET). During this period, access to the platform may be temporarily unavailable.

We apologize for any inconvenience this may cause and appreciate your patience and understanding as we work to enhance the performance and reliability of our services.

If you have any urgent inquiries, please don't hesitate to contact our support team at support[at]kaminoretail[dot]com.

Thank you for your cooperation.

Sincerely,
Kamino Retail Team

Resolved

Cloud Provider Issue Affecting Campaign Functionality

We are currently experiencing an incident affecting our OpenSearch cluster, which is used by our platform for Brand search within campaign programming as well as by the Push service responsible for translating platform data for delivery.

The incident started around 01:30 AM (UTC). Our engineering team identified abnormal behavior impacting the cluster and we are actively investigating the situation.

We are currently in contact with our cloud provider and working with them to identify the root cause and restore normal service as quickly as possible.

Current impact:
- Brand search within campaign programming may be degraded.
- Updates to your campaigns may be slower to propagate on the delivery side.

Our teams are closely monitoring the situation and implementing mitigation actions where possible. We will continue to provide updates as soon as more information becomes available.

Thank you for your patience and understanding.

Resolved

Degraded performance on Kamino Retail Platform

Some users may currently experience degraded navigation on the Kamino Retail Platform.

Maintenance

Kamino Retail Platform maintenance

Dear Kamino Retail Platform users,

Please be advised that our platform will undergo scheduled maintenance on 11/03/2026 from 12:30 to 2:00PM (CET). During this period, access to the platform may be temporarily unavailable.

We apologize for any inconvenience this may cause and appreciate your patience and understanding as we work to enhance the performance and reliability of our services.

If you have any urgent inquiries, please don't hesitate to contact our support team at support[at]kaminoretail[dot]com.

Thank you for your cooperation.

Sincerely,
Kamino Retail Team

Maintenance

Kamino Platform maintenance

Dear Kamino Retail Platform users,

Please be advised that our platform will undergo scheduled maintenance on 18/02/2026 from 12:30 to 2:00PM (CET). During this period, access to the platform may be temporarily unavailable.

We apologize for any inconvenience this may cause and appreciate your patience and understanding as we work to enhance the performance and reliability of our services.

If you have any urgent inquiries, please don't hesitate to contact our support team at support[at]kaminoretail[dot]com.

Thank you for your cooperation.

Sincerely,
Kamino Retail Team