Resolved

Platform is unavailable

Dear Users,
We are currently experiencing a service disruption due to an issue with one of our providers, which is temporarily affecting access to our platform. Please note that ad serving remains fully operational during this time.
Our technical team is actively collaborating with the provider to resolve the issue as quickly as possible. We sincerely apologize for any inconvenience this may cause and truly appreciate your patience and understanding.
We will provide updates as soon as the situation is resolved. Thank you for your trust and support.

Resolved

Ongoing Incident – Products Catalog Impacted

Since 5:06 PM CEST, our catalog database has been unavailable.
This is currently impacting all features that rely on catalog.

We are actively monitoring the situation and will share updates as soon as possible.

Resolved

False positive alert due to monitoring tool IP changes

We experienced a false positive regarding Kamino Retail services. This was due to our monitoring tool's IP addresses changing, which led to them being blocked by our firewall and subsequently triggering alerts. Our services remained available during the incident. We apologize for any inconvenience caused.